Refund Policy

Last updated: May 14, 2025

1. Introduction

This Refund Policy outlines the terms and conditions for refunds and cancellations related to bootcamps and courses offered by Kinesis Labs. We strive to provide exceptional educational experiences, and our refund policy is designed to be fair to all parties while maintaining the quality and viability of our programmes.

2. Registration and Payment

2.1 Application Fee

Any application fee paid during the application process is non-refundable as it covers the administrative costs of processing your application.

2.2 Course Fee

The full payment or the initial instalment of the course fee, as applicable, must be paid before the commencement of the course to secure your place.

3. Cancellation by Participant

3.1 More than 14 Days Before Course Start

If you cancel your enrolment more than 14 calendar days before the scheduled start date of the course:

• You will receive a full refund of the course fee paid, minus any application fee and a processing fee of ₹1,000.
• Alternatively, you may choose to transfer your enrolment to the next available cohort of the same course at no additional cost.

3.2 Between 7-14 Days Before Course Start

If you cancel your enrolment between 7 and 14 calendar days before the scheduled start date of the course:

• You will receive a 70% refund of the course fee paid, minus any application fee.
• Alternatively, you may choose to transfer your enrolment to the next available cohort of the same course, subject to a transfer fee of ₹2,000.

3.3 Less than 7 Days Before Course Start

If you cancel your enrolment less than 7 calendar days before the scheduled start date of the course:

• You will receive a 50% refund of the course fee paid, minus any application fee.
• Alternatively, you may choose to transfer your enrolment to the next available cohort of the same course, subject to a transfer fee of ₹3,500.

3.4 After Course Commencement

No refunds will be provided after the course has commenced, except in the following circumstances:

• If you attend the first session and decide within 24 hours of its completion that the course is not suitable for you, you may request a 50% refund of the course fee paid, minus any application fee.
• In case of serious illness or other extraordinary circumstances that prevent you from continuing the course (supporting documentation required), a partial refund may be granted on a pro-rata basis at our discretion.

4. Instalment Payments

4.1 Default on Payments

If you have opted for an instalment payment plan and default on any instalment:

• Your access to the course materials and sessions may be suspended until payment is made.
• Continued non-payment may result in termination of your enrolment without refund of the amounts already paid.

4.2 Cancellation with Outstanding Instalments

If you cancel your enrolment while on an instalment plan:

• The cancellation policy in Section 3 will apply to the total amount already paid.
• You will remain liable for any instalments that were due before the date of cancellation.
• Future instalments not yet due at the time of cancellation will be waived.

5. Cancellation by Kinesis Labs

5.1 Before Course Start

If Kinesis Labs cancels a course before its scheduled start date:

• You will receive a full refund of all fees paid, including any application fee.
• Alternatively, you may choose to transfer your enrolment to another course or a future cohort of the same course.

5.2 After Course Commencement

If Kinesis Labs cancels a course after its commencement due to unforeseen circumstances:

• You will receive a pro-rata refund based on the number of sessions not delivered.
• Alternatively, we may offer additional sessions at a later date to complete the course curriculum.

6. Scholarships and Discounts

6.1 Scholarship Recipients

If you have received a full or partial scholarship:

• This refund policy applies only to the portion of the fee that you have personally paid.
• In case of cancellation, you may be required to forfeit the scholarship for the current cohort.

6.2 Early Bird and Other Discounts

If you have benefited from an early bird discount or any other promotional offer:

• The refund will be calculated based on the discounted fee you actually paid, not the full course fee.

7. Course Transfers

7.1 Transfer to Another Cohort

You may request to transfer your enrolment to a future cohort of the same course, subject to:

• The transfer fees mentioned in Section 3.
• Availability of places in the future cohort.
• Maximum of one transfer per course enrolment.

7.2 Transfer to Another Course

Transfers to a different course offered by Kinesis Labs may be considered on a case-by-case basis, subject to:

• Availability of places in the requested course.
• Payment of any difference in course fees if the requested course is more expensive.
• A transfer fee of ₹2,000.

8. Refund Process

8.1 How to Request a Refund

To request a refund, you must submit a written request via email to accounts@kinesislabs.in, including:

• Your full name
• Course name and scheduled start date
• Reason for the refund request
• Any supporting documentation, if applicable

8.2 Processing Timeline

Refund requests will be processed within 10 business days of receipt of a complete request. The refund will be issued to the original payment method unless otherwise agreed.

8.3 Processing Fees

Any bank charges or payment gateway fees associated with processing the refund will be deducted from the refund amount.

9. Special Circumstances

9.1 Force Majeure

In cases of force majeure or other circumstances beyond our reasonable control that affect the delivery of a course:

• We will endeavour to provide alternative arrangements, such as online delivery or rescheduling.
• If these alternatives are not acceptable to you, a pro-rata refund may be provided at our discretion.

9.2 Medical Emergencies

In case of a serious medical emergency that prevents you from attending or continuing a course:

• You must provide appropriate medical documentation.
• We may offer you the option to transfer to a future cohort or provide a partial refund on a pro-rata basis.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will not apply retroactively to courses already commenced or payments already made.

11. Contact Us

If you have any questions about this Refund Policy, please contact us:

• For refund requests: hello@kinesislabs.in
• For general inquiries: morpheus@kinesislabs.in

This Refund Policy was last updated on May 14, 2025, and is subject to change without notice.